1. Information we collect
- Account details: name, email address and profile photo from your Google sign-in, plus the phone number and institution you add during onboarding.
- Service data: assessment responses and results, counseling bookings and notes you choose to share, internship and workshop applications, and uploaded documents such as resumes or ID proof.
- Payment data: order amounts, status and transaction references. Card, UPI and bank details are handled by Cashfree Payments and are never stored by us.
- Technical data: device, browser, IP address and usage logs used for security and to keep the service working.
2. How we use it
- To provide the services you request — sessions, assessments, reports, applications and subscriptions.
- To process payments, issue receipts and prevent fraud.
- To send service emails such as booking confirmations, payment receipts and important account notices.
- To keep the platform secure and improve it.
We do not sell your personal data, and we do not use your assessment or counseling information for advertising.
3. Sensitive information
Assessment results and counseling information are treated as confidential. They are visible only to you and, where you book a session, to the professional providing it. Access by our staff is limited to what is needed to operate and support the service.
4. Sharing
We share information only with:
- Professionals you book with, to deliver your session.
- Service providers who help us run OCTOPUS — Google Firebase (sign-in), our database and hosting providers, Cashfree Payments (payments) and Resend (email) — under confidentiality obligations.
- Authorities, when required by law or to protect someone's safety.
5. Security and retention
We use encryption in transit, access controls and audit logging to protect your data. We keep it for as long as your account is active and as needed to meet legal, tax and accounting requirements, after which it is deleted or anonymised.
6. Your rights
You may access, correct or request deletion of your personal data, or withdraw consent for optional processing, by emailing us. We will respond within 30 days. Deleting your account may remove access to results and purchases.
7. Children
Users under 18 should use OCTOPUS with the involvement of a parent or guardian, who may contact us about their child's data.
8. Changes
We may update this policy; the "Last updated" date shows the latest version. Significant changes will be notified by email or on the site.
Contact us
OCTAVE CONSULTANCY & TECHNOLOGY SERVICES PVT. LTD.
Plot No.20/2/4, 2nd Floor, Site-IV, Industrial Area Sahibabad, Ghaziabad, India - 201010
Email: info@octave-consultancy.com
Phone: +91-8077544416